Life @ Simple KYC

We are a 6-year old Fintech in scale-up phase, rapidly expanding globally. We have 50 staff, based in Australia, Spain and the Philippines. 
Our customers are geographically dispersed all around the globe.
We recruit bright, results-driven people and offer an extremely flexible working environment for them to own their destiny and grow with the business.

Role Summary

SimpleKYC is looking for a Customer Care Lead to work within our Customer Care (Customer Support) area.

The ideal candidate will have a proven track record in Customer Front Line Support and Customer Care in an Agile environment, with a minimum of 3 years working experience.

Required Skills and Experience

A successful candidate should have or be able to demonstrate:

  • Flexibility, Enthusiasm and motivation.
  • Excellent interpersonal skills.
  • Professionalism, helpfulness, & politeness at all times.
  • Mature attitude and be adaptable to change.
  • Trend Analysis and Problem management.
  • Work with a variety of business and technical teams to enhance service.
  • Passion for problem solving .
  • Ability to remain calm in stressful situations.
  • Develop knowledge and skills accordingly.


Previous customer support experience and team management is essential.

You will be a strategic thinker with analytical and problem-solving capabilities. You must possess excellent written and verbal communication skills.

Proven ability to influence and build relationships at all levels across the business is essential.

Responsibilities

  • Being the first point of contact for customers seeking assistance (digital and email).
  • Triage (qualifying) and documenting the problems raised by customers.
  • Defining and implementing customer care process and controls.
  • Ensure appropriate standards and procedures are adhered to.
  • Systems monitoring.
  • Internal and external status and reporting updates.
  • Input to requirements and development teams on issues and possible solutions.
  • Leading team of care analysts.

If this sounds like you…. Please get in touch with us at

jobs@simplekyc.com

with reference

SOP063.
Apply Now
Manila
Full-time
Incentives:
Location:
Travel:
Territory:
Position:
Reports To:
Staff:
Salary:
Head Of Customer Care
None
Negotiable
Yes
Some
Global