Life @ Simple KYC

We are a 6-year old Fintech in scale-up phase, rapidly expanding globally. We have 50 staff, based in Australia, Spain and the Philippines. 
Our customers are geographically dispersed all around the globe.
We recruit bright, results-driven people and offer an extremely flexible working environment for them to own their destiny and grow with the business.

Role Summary

Simple KYC is looking for a Customer Solutions Executive who will be principally responsible for supporting the ongoing use of Simple KYC’s solutions by existing clients in order to promote the development of long-term and profitable relationships.

This position is a full time, remote working role with limited interstate and trans tasman travel and occasional visits to our Sydney CBD offices as required.

Required Skills and Experience

· Minimum 3 years of industry specific experience and understanding of the AML / CTF regulatory regimes in both Australia and New Zealand; the broader KYC / KYB solutions landscape and prevailing industry best practice.
· Ability to understand complex customer problems, communicate customer requirements and to contribute to the development of creative and innovative customer-centric solutions.
· Strong relationship management skills and experience in building and maintaining broad professional networks.

Responsibilities

1. Solutions Specialist

· Develop client propositions and communicate solutions specific value propositions.
· Provide relevant product strategy and solution input into strategically targeted key account planning and management.
· Contribute to the development of product intellectual collateral and solution IP as required.

2. Relationship Management Customer Satisfaction

· Build and maintain strong relationships with existing customers of Simple KYC’s suite of solutions.
· Drive positive customer satisfaction outcomes.
· Meet and exceed customer expectations.